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Old 23-09-2003, 10:44 PM
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Post Customer Service, Account Management and Sales Professional - Seeking Immediate Emp.

TO: Recruitment Manager

Dear Sir or Madam;

Greetings! Your company profile and promising job opportunities via PNG Career Website captured my desire to advance my career forward to an excellent new challenge. I have 6 years of Customer Service, Technical Support, Corporate Account (IT Sales) and Data Management, Telemarketing and Sales promotions experience local and abroad.

I am presenting my credentials to your good office with the firm belief that my qualifications would stand out with the standards of your firm. I have directed my career to customer service, technical support, corporate account management and sales, I believe I have the expertise to set bigger and better goals for a stable organization in Papua New Guinea towards this new millennium.

May I have an appointment for a personal or phone interview? This would be the best opportunity to prove my worth as one of your next able employee. Please feel free to ask for supporting documents advance my application further. More power!

Thank you and Best regards,

Mr. Wilson S. Ochoa


Mr. Wilson S. Ochoa
Flat 1, Building 1928, Road 1835, Hoora, Manama 318, Kingdom of Bahrain
Tel No. mobile/sms: +9739061369 or +973535393 ext. 119
Email: wilson @ newhorizons-bahrain . com (click here to send email) or wilson_o @ yahoo . com (click here to send email)

Education and Professional Background

> Bachelor of Science in Computer Science, University of Santo Tomas, from 1991-1993. Continued at Systems Plus Computer College, Philippines. Bachelors Degree earned in 1997.

> 6 years solid work experience as Call Center Senior Customer Care/Technical Consultant, Corporate Account Executive(IT Sales), Telemarketer, Product Specialist, Data Processor and Real Estate personnel.

> Passed Philippine Civil Service Commission “Professional” and completed official and comprehensive CRM, Telemarketing, Account Executive, Sales and Technical Support Trainings.

Summary of Qualifications

· 3 years experience in Call Center Customer Services, Team Leading,
Technical Support, Software Sales and Development.

· 3 years experience in Corporate Account Management(IT Sales), Telesales,
Marketing, Data Management, PC Troubleshooting and Setup.

· Proven competitive Leadership, Customer Service, Telemarketing,
Product knowledge and presentation, Technical Support and
Interpersonal skills.

· A fast leaner, motivating leader and able to adapt in any working
environment. Excellent oral and written English communication skills.
Willing to work abroad and extended hours of service.

· Computer Skills: End user skills for Windows 98/2000/XP,
Microsoft Office, System Setup, Troubleshooting and advance
knowledge of the Internet.

Professional Work Experience

09/06/2002 – Present Corporate Account Executive(IT Sales)
E-Learning Solutions Executive (NETg)
New Horizons Computer Learning Center, Manama, Bahrain

- Establishing proper and solid business relationships with individuals,
small companies to large-scale enterprises in Bahrain. Introduce and
provide Microsoft Computer Trainings Solutions in technical and non-
technical courses. Furnished class schedules, attendance, certificates
and invoices to training participants. Presented New Horizons as the
World Leader in Integrated Computer Trainings. Promoted as the sole
representative to market Thomson NETg UK E-Learning Solutions in


* Successfully established solid business relations with the Middle East IT markets.
* Received commendation from clients for excellent customer and after sales service.
* Promoted as sales representative of Thomson NETg UK E-learning Solutions.
* Demonstrated strong sales and marketing skills that meet company expectations.

09/18/01 – 07/28/02 Telemarketer (Call Center/Project Hire)
InterContinental Hotel Manila, Makati City, Philippines
Red Factory Interactive, Inc., Clark Field, Philippines

- Responsible for the renewals of current Priority Privilege Card
holders of InterContinental Hotel. Generated new sales via outbound
calls. We also do after sales service to present clients for a smooth flow of
transaction and member satisfaction. For Red Factory Interactive Inc.,
given continuous outbound calls to the U.S.A and sell hotel promotions
prospect clients. Was also the TOP Telemarketer during the part-time
employment. Reference: www.redfactoryinteractive.com


* Was able to meet the daily, weekly and monthly sales targets.
* Presented substantial product knowledge and presentation to close sales.
* Top Telemarketer of Red Factory Interactive Inc.

10/12/98 - 07/09/01 Senior Customer Care Consultant (Call Center)
America Online Philippines, Clark Field , Philippines

- Established high standards of Customer Service and Technical Support
to AOL Internet subscribers via internet communication and inbound calls.
Increased market share and customer awareness through software features
and benefits. Shared positive insights in sales, customer representative’s
trainings, team leading and software development.


* Delivered excellent customer service skills that produces customer satisfaction.
* Was able to advance to technical support functions and was given the
task to lead and train newly employed customer service representatives.

04/14/97 - 09/23/98 Property Consultant/Data Management Operator
Greenwood Country Homes, J.Y. Multiline Corp., Philippines

- First career opportunity and was more concerned with data encoding,
processing and PC setup. Sole duty to incorporate all the information
of prospect buyers into company’s database. As a property consultant,
I was given responsibility to market all available open land to
incoming customers and was the pivotal period which advanced my
sales and marketing skills.


* Staged skills in data management, PC set-up and maintenance.
* Acquired cognition in the field of marketing, product presentation and
customer service.

Trainings / Seminars Attended

* Customer Care Consultant Training at America Online Inc.
- conducted by AOL Member Services Philippines
- October 1998

* Comprehensive Telemarketing Training at Red Factory Interactive Inc.
- conducted by Fortune Training Center
- July 2001

* Hotel Telemarketing Training at InterContinental Manila Hotel
- conducted by Hotel InterContinental
- July 2002

* Microsoft Account Executive Training at New Horizons Computer Learning Center, Manama Bahrain
- conducted by Mr. Tristan V. Tirona ( Senior Account Executive)
- September 2002

* Microsoft Windows Small Business Server and Server 2003 Seminar
- conducted by Microsoft Middle East
- November 2002 and May 2003 respectively

* NETG Channel Sales Academy Training at Dubai U.A.E
- conducted by Human Soft Dubai and Thomson NETG UK
- July 14, 15, 16, 2003 at Taj Palace Hotel Dubai

Personal Information
Date of Birth: October 1, 1973
Nationality: Filipino
Age: 29 yrs. Old
Passport No.: KK135151
Need Working Permit: YES
Language Skills: Excellent English/Tagalog
Driving Skills: YES

Character Reference
Occupation Contact No./Email

Mr. Tarek Abu Abdo Sales Manager (973) 9247308
(New Horizons CLC) tarek_a @ yahoo . com (click here to send email)

Mr. Tristan V. Tirona Senior Account Executive (973) 9124162
(New Horizons CLC) tristan @ newhorizons-bahrain . com (click here to send email)

Mr. Arvel Domingo Head Staff (63) 45-3321415
(America Online Inc. Philippines) arveld_domingo @ stratexnet . com (click here to send email)

Last edited by wochoa; 24-09-2003 at 10:47 PM.
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