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Old 18-12-2003, 12:18 PM
***aCe*** ***aCe*** is offline
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Kundiawa Hotel invests in major renovation and staff training

The development of tourism and the hospitality industry in Simbu Province took a major step forward last week with a week long tourism awareness and hospitality management workshop conducted for the staff and management of Kundiawa hotel.

The training workshop was conducted by former TPA tourism and hospitality trainer Steven Mago from December 1 5, 2003 and coincides with the major renovation work which is currently being carried out at the hotel.

A total of 15 staff and managers covered the areas of tourism development and the finer points of hospitality management including guest relations, quality customer service, personal and service presentation skills, effective communication, restaurant and bar service, telephone techniques, marketing and selling.

A similar workshop will be conducted at the Minj Hotel, formerly Tribal Tops Inn.

According to Kundiawa Hotel Manager, Mr Joe Sil, Minj Hotel will be develop to cater for the growing conference and market and as a tourist gateway location. Package will also be developed which will cover accommodation, meals, local tours and games of golf and the nearby Minj Golf Club.

A conference center will be built at the Kundiawa hotel to cater for local and regional meetings, conferences and exhibitions.

Mr Sil said tourism and hospitality was a growing industry and needed special people with special skills and personal attributes to meet the different needs and expectations of tourists and other visitors.

He thanked Mr Mago for the training the he conducted and urged other tourism operators to consider similar training needs for their staff and management.

Mr Mago was the former training and product development manager with the PNG Tourism Promotion Authority. Coming from a journalism background, he has received tourism and travel marketing and hospitality management training in Australia, New Zealand and Japan.

Ends//

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